At Meshki Boutique US (
meshkii.com)—your destination for affordable luxe women’s fashion, unique exclusive designs, and celebrity-loved statement styles you won’t find anywhere else—we prioritize exceptional customer service. Our goal is to ensure every interaction with our team is helpful, transparent, and tailored to your needs. Below is a clear outline of our customer service commitments and processes.
We strive to support you at every stage of your shopping journey—from browsing our collection and placing orders to post-purchase questions about shipping, returns, or product details. We aim to resolve inquiries promptly, treat all customers with respect, and uphold the quality and exclusivity that defines Meshki Boutique US.
For any questions, concerns, or assistance, you can contact our customer service team through the following channel:
-
Email:[email protected]
We prioritize responding to all emails within 2-3 business days. For urgent matters (e.g., order issues, shipping delays), please include “Urgent” in your email subject line to help us prioritize your request.
Our physical address (for correspondence only—not for order delivery or returns) is:3722 West Garfield Road, Perrinton Michigan 48871, United States
We’re here to help you make informed shopping decisions. Our team can assist with:
- Details about product sizing, materials, colors, and availability
- Clarifications on our shipping policy (e.g., delivery timelines, tracking)
- Information about our return and refund processes
- Help with navigating the meshkii.com website or placing an order
If you have questions about a specific product, please include the product name or link in your email to ensure a fast, accurate response.
Immediately after placing an order, you will receive an email confirmation with your order number, item details, and total amount (in USD). If you do not receive this confirmation within 24 hours, please check your spam/junk folder first—if it’s still missing, contact us to verify your order was processed.
We process orders quickly (within 1-3 business days) to ensure timely shipping. If you need to modify (e.g., change sizes, update shipping address) or cancel your order, please contact us as soon as possible after placing it. We cannot guarantee modifications or cancellations once your order has been dispatched (you will receive a shipping confirmation email when this happens).
If you have questions about your order’s shipping status (e.g., delayed delivery, missing tracking number), contact us with your order number. We will help locate your package, follow up with the carrier, or provide updates on delivery timelines.
We offer a 60-day return window for all items (exceptions may apply to final-sale products—clearly marked on product pages). Our customer service team can assist with:
- Guiding you through the return process (e.g., how to package items, return address)
- Confirming receipt of your returned items
- Providing updates on refund status (refunds typically take 5-10 business days to process after we receive your return)
- Resolving issues with missing or delayed refunds
Note: All returned items must be in their original condition (unworn, unwashed, with tags attached) to qualify for a refund.
We value your feedback—whether positive or constructive. If you’re unsatisfied with your experience (e.g., product quality, service delays), please contact us with details of your concern. We will:
- Acknowledge your complaint within 2 business days
- Investigate the issue thoroughly (e.g., reviewing order details, coordinating with our team)
- Provide a clear resolution or update within 3-5 business days (e.g., refund, replacement, or apology with corrective action)
Your feedback helps us improve our products and service, and we are committed to making things right whenever possible.
Our customer service team communicates primarily in English, ensuring clear and accurate interactions with all customers.
We may update this Customer Service Policy from time to time to reflect changes in our processes or customer needs. Any updates will be posted on this page, and your continued use of
meshkii.com constitutes acceptance of the revised policy. For the latest information on our customer service commitments, please review this page before contacting our team.
